T&C - FREQUENTLY ASKED QUESTIONS

RETURNS POLICY

In the unlikely event you will need or want to return a product to us, then you can return any product to us within 14 days of receiving it if you are not happy and have not yet used them, but there are a few things to consider. you will need to pay the returns postage your self and follow the process below in order to get a full refund. 1, you will need to take detailed pictures of the product you would like to return. 2, email your detailed pictures showing clearly the condition of the product to us and returns request with reason why to ukwingchunsupplies@gmail.com. 3, await our confirmation email with returns address in it to send your product to. 4, send your product back to the returns address using recorded delivery ONLY. 5, allow up to 14 days from us receiving your return before we issue your refund. WARNING!! failing to complete the steps above will mean you may not get a full refund or in some cases WILL NOT BE REFUNDED!! so please make sure the steps are followed to the letter so we can return your money as soon as possible with no problems, thank you.

DELIVERY DETAILS

We use a number of delivery services depending on what location you are in and what you have ordered. We take care to package all products so they arrive in the condition you would expect so we know you will be happy when you receive your order. We aim to post orders daily at 3pm, anything ordered after this time will be added to the following days shipping. Everything we send is recorded delivery so we can be sure you receive your package when your supposed to, to the address you provided. U.K, delivery's normally take no more than 5 days from ordering to you receiving the item depending on what product you choose, smaller items are faster with the bigger ones like the wooden dummy's taking slightly longer to deliver. Please keep in mind due to COVID19 delivery's can take slightly longer sometimes but mostly we have not been effected.

DO YOU SELL WHOLESALE AS WELL AS DIRECT

yes we do but somethings would need to be considered to get the best prices, for example the minimum ordering number to get the wholesale prices for our dummy's is 5 items a time, knifes are 10 items a time. For more details or so we can put a quote together for you please use the contact us page to send us full details, we will aim to get back to you as soon as possible with the best prices we can offer for your order details and size.

QUALITY CHECK

Because we get all our products directly from our chosen manufacturers it is much easier for us to guarantee higher standards of quality with all our products. That said all products are checked on arrival to the U.K. and anything that falls short of the required standard is returned at this point to the manufacturer. Only once we have completed our final checks and are happy with each item as it arrives to we add it to our stock lists and not before, this helps us maintain our product standards and long lasting reputation.